Delivery Policy
How adr.plus orders are delivered — Omniva parcel machines in the Baltics, Omniva courier across the EU, delivery costs, tracking, and when risk passes to you.
Chapters
Who ships your order
Orders are produced and dispatched by our printing partner ONprint SIA (Latvia) and carried by Omniva. There is no separate warehouse step — goods go from production to the carrier.
Delivery methods and cost
| Method | Where | Cost |
|---|---|---|
| Omniva parcel machine | Latvia, Lithuania, Estonia | €4.00 |
| Omniva courier | All 27 EU countries | €6.00 |
The delivery cost is a flat rate per order, shown at the delivery step and again on the payment page — always before you pay. VAT on delivery is calculated at checkout together with the goods.
We deliver within the European Union only.
Delivery time
| Destination | Method | Estimated time from order |
|---|---|---|
| Latvia | Omniva parcel machine | 2–4 working days |
| Lithuania, Estonia | Omniva parcel machine | 3–5 working days |
| Latvia, Lithuania, Estonia | Omniva courier | 2–5 working days |
| Other EU countries | Omniva courier | 4–9 working days |
The estimate covers the whole chain. Production at ONprint takes 1–2 working days, then Omniva transit — parcel machine deliveries within Latvia 1–2 working days, between the Baltic states 2–3, courier in the Baltics up to 3, and to the rest of the EU typically 3–7 working days depending on the country.
The times shown are estimates — production and carrier transit can vary. If your order is clearly overdue, write to [email protected] and we will follow it up with the carrier.
Tracking
Shipments travel with Omniva tracking. If you need the tracking number for your order, write to [email protected] with your order number.
When risk passes to you
If you are a consumer, the goods are our responsibility until you, or a person you named (other than the carrier), physically receive them. The risk of loss or damage in transit is borne by us, not by you.
If you buy as a business, risk passes to you when the goods are handed to the carrier, unless we agree otherwise in writing.
If something goes wrong
Parcel damaged, wrong items, or nothing arrived — write to [email protected] with your order number and, for damage, a photo. We answer within 15 working days at the latest, usually much sooner.
None of this limits your legal rights — faulty goods are covered by the conformity rules in our Shop terms of sale, and changing your mind by our Right of withdrawal and returns.