Withdrawal & returns

If you are a consumer, you may withdraw from your purchase within 14 days without giving any reason.

This right belongs to consumers — individuals buying for purposes unrelated to their trade or profession. If you bought as a business, returns are by agreement only. Write to [email protected].

Withdrawing is not the same as complaining about a fault. If the goods are defective, different and stronger rights apply, and return shipping is on us — see "Faulty goods are different" below.

• Goods — from the day you, or a person you named (other than the carrier), receive the goods.
• One order delivered in several parcels — from the day you receive the last item.
• Online courses and services. From the day the contract is concluded — that is, the day of purchase.

Tell us by any unambiguous statement before the 14 days run out. A plain email to [email protected] with your order number and a sentence saying you withdraw is enough. You can use the model form at the end of this page, but you do not have to.

The deadline is met if you send your statement before the period expires — it does not have to reach us by then.

We will reply to confirm we received your withdrawal.

Send the goods back without undue delay and no later than 14 days from the day you told us you withdraw.

Return address — SIA "STABBURAG", Ganību dambis 26A, Rīga, LV-1005, Latvia.

You bear the direct cost of returning the goods. Our products — labels, placards, plates and document sets — are ordinary parcels and can be returned by post or parcel service at standard parcel rates.

We do not accept returns against cash on delivery.

We refund all payments received from you for the order, including the delivery cost, no later than 14 days from the day we received your withdrawal notice.

If you chose a delivery method more expensive than the cheapest standard delivery we offered, we refund the cost of the cheapest standard delivery, not the difference.

We refund using the same payment method you used, unless you expressly agree to another. A refund never costs you a fee.

For goods already shipped, we may hold the refund until we have received the goods back or you have supplied proof of having sent them, whichever comes first.

You may open the parcel and examine the goods to establish their nature, characteristics and functioning — the way you could in a shop. Opened packaging is not a reason to refuse your withdrawal.

You are liable only for any diminished value of the goods resulting from handling beyond what that examination needs — for example, goods that were affixed, used in transport or damaged. We would deduct that diminished value from the refund.

The only exception we apply is goods made to your specification. Items individually printed to your order through our sales team — your own text, data or artwork. For those, the right of withdrawal does not apply, and we tell you so before you order.

Everything in the standard catalogue can be returned. Standard hazard labels, placards, orange plates and document sets are serially produced items — the fact that they are printed products does not make them custom-made, and the full right of withdrawal applies to them.

Access to a course opens immediately after payment when you ask for it at checkout — you do not wait out the 14 days.

A course is digital content delivered online, not on a durable medium. Under distance-contract rules your statutory 14-day right of withdrawal ends the moment access opens, because at checkout you expressly asked us to open it at once and confirmed you understand the consequence.

On top of the law we give our own money-back guarantee. If within 14 days of purchase you have completed no more than 5% of the course, we refund the full price on request. Progress is measured by the app.adr.plus platform.

If more than 5% of the course has been completed, the course counts as substantially consumed and is no longer refundable. Technical problems with access are a separate matter — write to us and we will fix them.

The 14-day withdrawal is for changing your mind. If the goods are defective or not what you ordered, you have separate legal rights for two years from delivery — free repair or replacement first, and return shipping is on us, not you. See "If you are a consumer. Faulty or wrong goods" in our Shop terms of sale.

This is the official EU model withdrawal form (Annex I(B) of Directive 2011/83/EU), with our details filled in as the addressee.

(complete and return this form only if you wish to withdraw from the contract)

• — To SIA "STABBURAG" (ADRplus), Ganību dambis 26A, Rīga, LV-1005, Latvia, e-mail [email protected].
• — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• — Ordered on (*)/received on (*),
• — Name of consumer(s),
• — Address of consumer(s),
• — Signature of consumer(s) (only if this form is notified on paper),
• — Date
• (*) Delete as appropriate.

Any clear statement works. An ordinary email to [email protected] naming your order and saying that you withdraw is just as valid as the form. The form exists to make withdrawing easy, not to add a hurdle.