Terms of sale

Your contract is with SIA "STABBURAG", registration No 45403048103, VAT No LV45403048103, Ganību dambis 26A, Rīga, LV-1005, Latvia. ADRplus is our brand name.

Contact for everything to do with an order — [email protected], +371 22 32 88 77.

These terms serve both kinds of buyer, and some sections apply to only one of them — each such section says so in its heading.

You buy as a consumer if you are an individual buying for purposes unrelated to your trade or profession. Your professional knowledge does not take that status away, and asking for an invoice does not either.

You buy as a business if you buy in the course of your trade or profession — a company is never a consumer under Latvian law.

Sections that name neither apply to everyone.

• You add products to the basket and can change quantities or remove items at any point before paying.
• At the delivery step you choose the method and country and enter the recipient's details.
• Payment happens on Stripe's hosted payment page. Before you confirm, Stripe shows the full amount — goods, delivery and VAT.
• The contract is concluded when we confirm your order after successful payment. You will see the confirmation page immediately, and an invoice is issued for every order.

You can order in English, Latvian, Lithuanian, Estonian or Russian — the contract can be concluded in any of the site's languages.

Catalogue and product pages show prices including Latvian VAT (21%), marked "incl. VAT". The final amount is confirmed at checkout before you pay — nothing is added after payment. For EU businesses outside Latvia the zero rate applies only to goods that we dispatch to another EU member state, and only where your VAT number is confirmed valid in VIES. After the number is verified, the total is recalculated without VAT. Goods collected in Latvia always carry Latvian VAT.

Services and online courses follow a different rule — where you are a VAT-registered business in another EU member state, we invoice without Latvian VAT and you account for the VAT yourself under the reverse charge (Articles 44 and 196 of Directive 2006/112/EC). Our invoice carries the note "reverse charge" and both VAT numbers.

Delivery cost is shown at the delivery step and again on the payment page, before you pay. Current rates are in our Delivery policy.

All prices are in euro.

Payment is processed by Stripe on its own payment page. Your card details never reach our servers.

An invoice is issued through Stripe for every order. If you need a copy or a correction, write to [email protected].

If you give us your company's VAT number when ordering, we check it against VIES, the EU's VAT number verification system, before payment.

• The 0 % VAT rate (intra-Community supply) applies only to goods we dispatch to another EU member state, and only if VIES confirms the number as valid and it was issued by an EU member state other than Latvia.
• A Latvian VAT number does not qualify for the 0 % rate, and goods collected in Latvia always carry Latvian VAT — regardless of who buys.
• Services and online courses are never zero-rated. Where you are a VAT-registered business in another EU member state, we invoice without Latvian VAT and you account for the VAT yourself under the reverse charge (Articles 44 and 196 of Directive 2006/112/EC). The invoice carries the note "reverse charge" and both VAT numbers.
• Since 2020, a valid buyer VAT number is a substantive legal condition of the 0 % rate. If the number cannot be confirmed as valid, we must charge VAT — even where the buyer is obviously a company.
• VIES relies on 27 national databases, and sometimes one of them is down. If your number cannot be checked because a database is unavailable, that is not a judgement on your number — we charge VAT as the safe default, and once the number can be confirmed we can correct the invoice afterwards. Write to [email protected].
• We keep the VIES consultation number as proof of the check.

We are liable for any lack of conformity that existed at delivery and becomes apparent within two years of delivery. Tell us within two months of discovering it.

During the first year after delivery, a defect is presumed to have existed at delivery unless that is incompatible with the nature of the goods or of the defect. After the first year, it is for you to show the defect existed at delivery. (In Latvia the presumption period is one year.)

Your remedies, in the order the law sets them.

• First, free repair or free replacement — free means we also bear the shipping, work and materials.
• Price reduction or a full refund with return of the goods, if we cannot or do not repair or replace within a reasonable time, if the defect persists despite our attempt, or if the defect is serious enough to justify it right away.

For a justified defect claim, return shipping is on us. This is different from withdrawal without a reason, where you pay the return — see our Right of withdrawal and returns.

Send complaints to [email protected] or to SIA "STABBURAG", Ganību dambis 26A, Rīga, LV-1005, Latvia. Describe the problem and include the order number.

We answer in writing within 15 working days, as Latvian law requires. If we need longer, we tell you why and by when, in writing, before the deadline.

Contact us first — most problems are quicker to fix directly, and the out-of-court body will not take a dispute unless you have complained to us first.

If we cannot resolve it, you may take the dispute to the Latvian out-of-court dispute resolution body.

• Patērētāju strīdu risināšanas komisija (Consumer Dispute Resolution Commission), Latvia — the body competent for our sector. Applications are submitted through PTAC, Brīvības iela 55, Rīga, LV-1010, [email protected].
• The register of Latvian out-of-court dispute resolution bodies — https://registri.ptac.gov.lv/register/out-of-court-dispute-resolver
• The procedure is free of charge and in writing, in Latvian. We take part in the Commission's procedure and answer its requests. Its decision is a recommendation, not an enforceable judgment. Traders who do not comply are published on the PTAC list of non-complying traders.
• The Commission hears claims above €20 and up to €14,000, submitted within one year of your complaint to us.

The EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

Because we are established in Latvia, the competent out-of-court body is the Latvian one even if you live in another EU country. Your local European Consumer Centre (ECC-Net) can help you submit and translate a cross-border complaint free of charge.

You can also go to court instead. As a consumer you may sue us in the courts of your own country of residence, and we can sue you only there.

Consumer rules do not apply to business purchases. That means, in particular — no 14-day right of withdrawal, no consumer conformity regime with its presumption periods, and no access to the consumer dispute body.

We warrant that goods are delivered as described and free from defects in material and workmanship. Report visible defects or shortfalls within 5 working days of receipt. Remedies for defects are repair, replacement or credit at our choice, under the Latvian Civil Law.

Returns of conforming goods are by prior agreement only — write to [email protected].

Business contracts are governed by Latvian law, and disputes go to the courts of the Republic of Latvia.

If you are a consumer, you can cancel most purchases within 14 days without giving a reason. How it works, what returns cost and the model withdrawal form are all in our Right of withdrawal and returns.